APPENDIX III: Service Coverage Hours |
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| General Helpdesk/NOC Services | Options | |
| 24x7x365 | ||
| Standard Business Hour (8Hr. Block: 9:00 AM to 5:00 PM) | ||
| After Hours | Weekends | Holidays (8Hr. Block) | ||
| After Hours | Weekends | Holidays (16Hr. Block) | ||
| On-Site Support (Time & Material) | ICB @$125/Hr. | |
| 3rd Party Field Dispatch | Customer Contract | |
Please note: Proactive monitoring and notification are automated and available 24x7x365 regardless of the selected coverage option. This coverage option refers specifically to hours with Manned Help Desk/NOC support from ExterNetworks’ NOC coverage for customers based on their selected coverage option.