Reasons Why Workers Should Welcome Artificial Intelligence In the Workplace
By Allan Stuke Director, Professional Services
There are many different ways in which Artificial Intelligence is enhancing the workplace. However, a lot of people worry that the introduction of this technology is going to mean that they are left without work or that their jobs are going to change for the worse.
However, there are many benefits that are associated with Artificial Intelligence, and the use of it in the workplace is something that should be welcomed. Read on to find out more.
How AI in the Workplace Is Great to Start
There are many reasons why artificial intelligence is beneficial. This will enable you to work on the main areas of your business, while AI can take care of elements like customer service and other areas that could typically very time-intensive. You can also boost the brand of your business, as it will enable you to deliver improved customer service to your clients.
Aside from this, one of the main benefits is being able to collect valuable data that can drive your business forward. This is something that you can use to give your business a competitive advantage. By extracting these critical pieces of data and analysing them effectively, you can ensure that your business is best placed to be an industry leader.
Another reason why workers should welcome artificial intelligence is that it is a competitive differentiator. We are constantly met with different problems and restrictions when it comes to meeting customer demands, yet artificial intelligence can help us to overcome this.
Intelligent Automation Offers a Number of Key Benefits
There are so many different advantages and benefits you will experience from intelligent automation, including money savings, time savings, and ultimately, improved efficiency. By making the most of artificial intelligence, your company is in a position to focus on the work of a strategic nature that is going to drive you forward. In this sense, artificial intelligence can be a real competitive differentiator.
Needless to say, the reason why a lot of workers are hostile to artificial intelligence is that they fear some sort of robot apocalypse coming their way. They think that they are going to be left without work while machines and robots do their job. When you consider how extensively technology has advanced in recent times, it is not difficult to understand why this is a concern for employees. However, it is imperative to recognise that this robot apocalypse has been exaggerated massively.
Rather than working against you, artificial intelligence is designed to work with you. This is all about making sure that you provide an experience that meets the demands that your customers have, so you can delight them and amaze them. It also enables you to have the time free to focus on the areas of the business that really need your attention. There are simply some jobs that robots cannot do, so don’t worry about them trying to take over your work role!
Adapting The Workforce
Aside from the benefits that have been discussed so far, another reason why workers should be encouraged by the developments and advancements in artificial intelligence is that they can make quicker business decisions based on outputs from cognitive technologies. You can also avoid human error and mistakes as well, leading to much more accurate workflows and ensuring you do not have to keep going back and figuring out where an inaccuracy or error was made so you can determine where and how you have gone off-track.
You also need to consider the fact that you are going to spend less time handling simple customer queries that could easily be dealt with. One of the main uses and benefits of AI is to power live chat bots that can help people while they are on your website.
If someone has a query or a concern, they will be able to interact with an AI chatbot who will give them the answer. Of course, if the query is complex and needs a human touch, it can be passed onto a human agent. However, by eliminating the basic and simple queries, a lot of time and effort is saved, which can better be used.
All in all, there is no denying that artificial intelligence is changing the way that we are going about business today. While there are a lot of workers who are worried about the implementation of artificial intelligence, there really is no need to be. As you can see from the benefits we have discussed, there are a lot of different reasons why we feel it makes sense for companies to get on board with artificial intelligence today.
